Complaints Procedure
If something isn't right, we want to put it right.
How to make a complaint
We aim to give every customer a great experience. If you are unhappy with any part of our service, please tell us and we will do our best to resolve it quickly and fairly.
How to reach us
Get in touch through our contact form with the details of your complaint. Please include your name, the best way to contact you, and as much detail as you can so we can look into it properly.
What happens next
We will acknowledge your complaint within 5 working days and aim to give you a full response within 14 working days. If we need more time to investigate, we will let you know and keep you updated throughout.
If you are still not happy
If you are not satisfied with our response, let us know and we will review the matter again to try to reach a fair outcome.